Accounts
Accounts are payable by cash or credit card. Feel free to review your account any time; Reception will be pleased to print your account statement on request. On check-out our Front Office Team will e-mail your account to your personal address
Adaptors
The electric current is 240v in the guest rooms. All rooms and suites also have European 2 pin sockets, usually next to the bedside table.
Alcohol
Please note that it is an offence under the Liquor Act to bring alcohol onto licensed premises without prior permission of the Management. Corkage is charged at Management’s discretion. For any alcohol requirements please make use of the in-room mini bar or contact In Room Dining, dial 5450. The minimum legal age to consume alcohol in Cyprus is 18 years of age.
Almyra
Our sister hotel, located next-door to Annabelle. A breath of fresh air for anyone seeking a holiday ‘less ordinary’: a chilled-chic design hotel. Innovative and impassioned, Almyra’s pared-down approach to luxury and two distinctive resort-style experiences simultaneously cater to on-style couples and fun-loving families. Original surprises bring unexpected smiles, while a ‘cook local, think global’ approach results in inspired, creative dining. Sensorially rich, Almyra melds contemporary Mediterranean living and easy-breezy holidaying. A member of Design Hotels. Guests of Annabelle enjoy signing privileges across all the restaurants, pools and facilities at Almyra, including Almyraspa. For dinner reservations, please contact Reception. For room reservations, please contact almyra@thanoshotels.com. www.almyra.com
Almyra Spa
Cutting edge treatments. Sleek sauna and steam rooms. Expansive pools and sun decks. Private rooftop classes. On-the-pulse Personal Training. Fun or fitness, relaxation or reps – whatever you’re after, discover the ultimate in holistic hedonism at Almyraspa.
Air-Conditioning
Every room is air-conditioned. Controls are located on the wall.
Airline Information
For inquiries and bookings please contact our Guest Services on 5473.
Airport Information
Larnaca & Pafos Airports Tel: 7777 88 33 – Pafos International Airport is only 20 minutes from Hotel (16km) and Larnaca International Airport is approximately a 1 hour and 30 minutes drive.
Airport Transfers
If you require transport from the hotel, please dial 5473 or 11 to make your reservation. Allow time for the taxi to arrive.
Anassa
The “Queen” of Mediterranean living, Anassa combines majestic flair, gracious service and a refined joie de vivre. Located about one hour’s drive from Annabelle in Latchi, its seductive regal hillside retreat is a vision of sparkling elegance: the epitome of Mediterranean living at its sublime and stylish best. Quality permeates every corner of the Resort, from the multi-award winning Thalassa Spa and Explorers Children’s Club, to the RYA-certified Sailing Centre and PADI Five Star Gold Palm Dive Centre. Traditional charm exudes from the Village Square and Byzantine chapel, while four culinary gems offer a world of gastronomic indulgence. Anassa’s meandering grounds and secluded beach are punctuated by graceful spaces and hideaway places: an inspiring retreat for those who appreciate life’s quintessential pleasures. A member of Leading Hotels of the World. To visit Anassa for a day-trip, please contact Guest Services. For reservations, please contact Reception or anassa@thanoshotels.com. www.anassa.com
Baby Go Lightly
Items that you need for babies or young children can be delivered to your room or suite. Please call Guest Services or Reception on extension 5473 or 11 for a full list of available items. Some items are chargeable and others are free of charge. Also pre-order baby food, made with only fresh ingredients.
Babysitter
We are happy to arrange for a babysitter or multilingual child minder. Our babysitters are all experienced. To book a babysitter please contact Reception, dial 0 or Guest Services on 5473. One day’s notice is advisable.
Baggage
Your baggage can be stored free of charge. Please contact Reception or Guest Services to make necessary arrangements, dial 11 or 5473.
Banking Facilities
Foreign currency can be exchanged at Reception. The rates can be obtained at Reception. For further information, dial 11. Banks can be found within close proximity to the hotel. Local commercial banking hours are Monday – Friday: 8.30-13.30
Banqueting, Conference & Private Dining
A full range of Banquet, Meeting & Private Dining options is available. For further information and a full Banqueting & Conference folder please contact our Food & Beverage Manager on 5429 or 5428, which will be happy to discuss your specific requirements in detail.
Bars
Refer to the "Restaurant" section.
Bathroom Towels
If you would like to purchase any Annabelle bathrobes or towels, please dial housekeeping on 5442.
Beach/Pool Towels
Beach towels are available by the poolside, please ask the pool attendant for assistance. Please do not remove bath towels from the rooms.
Breakfast
Buffet breakfast is served from 07:00-10:00 in Fontana Restaurant. For private breakfast in the comfort of your room, please call In-Room Dining, dial 5450, please note that a separate charge applies.
Bus Service
There is a bus stop right outside the Hotel entrance. Please contact Guest Services Personnel for details of the bus timetable, dial 5473.
Business Services
The hotel offers free Wi-Fi access. There are also two internet stations located next to Reception. Please contact Reception for further details and for photocopying, faxing or courier services.
Car Hire
Guest Services or Reception can assist in making all the necessary arrangements, dial 5473 or 11.
Check-out Time
Guests are required to vacate their room by 12:00 noon. For assistance with your luggage, dial 0 or 11. Please arrange with reception if a late departure after midday is required.
Cheques
Personal cheques are not accepted.
Children
We pride ourselves on being a family friendly hotel and genuinely enjoy making our guests and junior guests happy. Our priority is for all of our guests, some who have travelled without children, to enjoy their experience equally. We kindly request that during meal times and in the bar later in the evening, our junior guests are calm and considerate towards all of our guests. For their safety we would also like to request that they refrain from running through the bar and restaurant areas. Our Children’s Club team offer daily activities and evening activities twice a week at our sister Hotel Almyra. If you would like additional activities to keep your children entertained during the evening, please do not hesitate to speak to our Children’s Club team at Almyra and we would be happy to assist.
Children’s Crèche and Clubs
Our Explorers’ Clubs and Crèche at the next door Almyra hotel are available for children of 4 months to 12 years of age, with a daily activities program. A Teen’s Club for ages 13 years and older is available at Annabelle in July and August. Please contact Reception on 11 to make your bookings.
Children’s Meals
If you would like your children to have their meal at a different time to yours or require an Aviation bag upon departure, please speak to Guest Services on 5473, to make arrangements. All our restaurants offer a Children’s menu.
Church Services
Every Sunday Sung Eucharist 8.15 am, first Sunday of the month Holy Eucharist 6.00 pm and every Wednesday Holy Eucharist 9.00 am. For more information please contact Guest Services at 5473.
Visitors to Orthodox churches and monasteries are kindly requested to dress modestly: both men and women are asked to wear clothes covering their shoulders and to the knees. A limited supply of scarves or robes are sometimes available to cover up when visiting Kykkos Monastery.
Cigars & Cigarettes
Cigars and cigarettes are available in the hotel bars and from In-Room Dining, dial 5435. Please note that all rooms and indoor areas are strictly non-smoking areas, and smoking is only permitted in designated areas outdoors.
Complaints
If anything is not to your satisfaction, please contact Guest Services, dial 5473.
Credit and Debit Cards
The following credit and debit cards are accepted at Annabelle for payment of hotel and restaurant accounts: American Express, Master Card, Visa, Maestro, Visa Electron.
Dentist
Please contact Guest Services or Reception if you wish to see a dentist, dial 5473 or 11.
Dietary Requirements
Should you have any special dietary requirements, our chef would be pleased to meet with you and create a special menu for you. Contact Guest Services on 5473.
Diving
Cyprus is the perfect place to begin or continue your endless adventure into the underwater world. For certified divers, daily excursions are organized to various dive sites around the island. For those who have never dived before, why not try it now? The Diving Centre provides lessons at all levels, from beginners right up to those who wish to become internationally recognized qualified divers. Please contact Guest Services for reservations, dial 5473. Disclaimer: The Diving Centre is owned and managed by third parties, independent of the Hotel. All services by the Diving Centre are offered without any assumption of liability or any involvement of any nature whatsoever by the Hotel.
Doctor
Please contact Guest Services or Reception if you wish to see the hotel doctor, dial 5473 or 11.
Dog's Policy
We accept dogs up to 20kg, but no cats or other animals;
Dogs must have current vaccination;
A maximum of two dogs are allowed per room;
On arrival we will provide a dog bed, bowls, treats and a toy;
Guests must sign a waiver form with some terms and conditions;
A non-refundable fee of 25 EUR per night will be charged prior to checkout for additional cleaning in preparation for the next guest;
Guest accommodation will be allocated in the gardens and not in the main building;
Dogs are not permitted in public areas such as restaurants, gardens and pools.
Dress Code
The dress code in the lobby area and all restaurants is smart/casual. Guests are requested to refrain from walking around these areas shirtless, barefoot or in swimming attire. Furthermore, shorts, flip flops and sandals are not permitted in the Fontana and Amorosa Restaurants during the evening.
Dry Cleaning & Laundry
Please complete the form placed in the drawer of your wardrobe, and dial 5442 for it to be collected. Laundry collected by 9:00am will be returned on the same day if express service is requested. No laundry or dry cleaning services are available on Saturdays, Sundays or Public Holidays. Clothing collected on Saturday will be returned on Monday evening. The hotel cannot be held responsible for any damage to clothing. In case of any loss or damage the hotel will only be liable for a sum not exceeding ten times the value of the service rendered.
Duty Manager
We welcome your feedback and comments. Should you have any concerns or issues, please contact us to enable us to resolve these as soon as possible. Please dial 0 to speak to the Duty Manager.
Early Check-out
Guests who need to depart at a very early hour are requested to check their account the evening before departure.
Early Morning Wake-up Calls
Please arrange with the hotel operator, dial 0.
Early Morning Tea/Coffee/Breakfast
This may be ordered from In-Room Dining the previous evening. Please fill in your Breakfast Card Menu and hang it outside your room before 03:00am. Alternatively you may use the Tea & Coffee making facility in your room.
Electricity Supply
Adaptors are available for hire from Reception for a fee of €10 which will be refunded on return to Reception. Please note that electrical current in Cyprus is 220/240 volts.
E-mail
The e-mail address for Annabelle is annabelle@thanoshotels.com
Emergency Plan
May be found on the wall, next to the entrance door to your room.
Fax
Contact Reception. The hotel fax number is (+357) 26 945 502.
Fire Alarm Procedure
Please refer to the Emergency Exit plan in your room and the “In Case of Fire” section at the start of this directory.
First Aid
Should you encounter any problems or require assistance, dial 0. First Aid is available at reception and at the poolside area.
Fitness Trainer
A personal Fitness Trainer can be arranged to help you with your fitness programme and offer advice on various fitness regimes for different sports. For more information please visit our website.
Florist
If you wish to order or send flowers, Guest Services or Reception can assist you, dial 5473 or 0.
Foreign Exchange
Available at Reception. Please also refer to "Banking Facilities".
Games
A selection of board games and cards is available in the Lobby.
Golf
All four of Cyprus’ Golf Clubs are within twenty-five minutes drive from the hotel. Please contact Guest Services to book your tee time and packed lunch, dial 5473.
Hairdresser
Appointments may be booked at Ouranos Wellbeing Spa, dial 5404.
Appointments can also be arranged to take place in the comfort of your room.
Hairdryer
Each room is equipped with a hairdryer.
Housekeeping
Housekeeping can provide extra pillows, foam or feather pillows, blankets, and hairdryers. If you have a preferred time for daily cleaning and evening turndown service, please dial 5442.
Information
Guest Services can provide general information and make bookings for excursions, activities, events, restaurants, dial 5473.
In Room Dining
Breakfast, lunch, packed lunches and dinner are available in your room 24 hours a day, please order from the In Room Dining menu in your room. Dishes from any of our Restaurants can also be served in the privacy of your room. If you wish to see our Restaurant menus, dial 5481.
Iron and Ironing board
May be provided in your room, upon request, dial 5442. Additionally we also provide an ironing service.
Kids Club
Available for children from 4 months to 12 years old at our Explorers Clubs at our sister hotel next door, Almyra.
Various activities are also available at an extra cost, e.g. trips to the Waterpark, Lockdown (Escape Room), pottery etc. Please inquire at Reception.
Long Term Storage
Returning guests who wish to have belongings put in storage for their next visit should contact Housekeeping on 5442.
Lost Property
All valuable lost property items are kept in a safe at Reception, dial 0. Items not claimed within six months will be disposed of.
Luggage
For the assistance of a porter or to arrange temporary storage, please contact Guest Services, dial 5473 or Reception, dial 0. The Hotel Proprietors and Management accept no responsibility for loss or damage to contents of such luggage whilst in storage.
Maid Service
All rooms are cleaned between 9:00-15:30. A turn-down service operates between 18:30-22:00. If you require any additional service please contact 5442.
Mail & Postage Service
Guests can hand over any mail to Reception where our courier collects it at 10:30 on weekdays only. Stamps may be obtained from Reception. Incoming mail or packages will be delivered to your room.
Maintenance
Please advise Reception if anything needs attention in your room, dial 0.
Meal Times
Breakfast is served at Fontana Restaurant or Fontana Terrace 7:00 – 10:00.
Lunch (summer season) is served at Mediterraneo and Amorosa 12:30 – 15:30.
Dinner is served at Fontana Restaurant 18:30– 21:30, Mediterraneo and Amorosa 19:00-22:00
and Ouranos Lounge Bar 19:00-00:00
Please note that above time schedule may vary depending on the season.
Messages
All messages are delivered to your room.
Mini-Bar
If you wish your mini-bar to be replenished with any additional items, please dial 5450. Kindly note that our mini-bars are not refrigerators. We fully stock our mini-bars with drinks and snacks for your convenience. If you remove any items from the mini-bar we will consider them as consumed and you will be charged for them.
In addition, kindly note that for health and safety reasons, we do not permit usage of the mini-bar to store personal items, except for medications and baby food. Please note that it is against the hotel industry’s convention to consume brought in food and beverage in the room. For any assistance please call In Room Dining on 5450.
Ouranos
The new rooftop area, Ouranos, opened in May 2018 - the first of its kind in a five star hotel in Cyprus - presents a subtle modern take on the hotel’s enduring classical charm, transforming the hotel with a new indoor swimming pool with spectacular views of the sea. Ouranos includes a new restaurant and bar, with floor to ceiling windows offering year-round destination dining.
Parking
On site car park is available for hotel guests 24 hours a day. Just give your name and room number via the intercom to gain access. Vehicles parked in a manner likely to obstruct the emergency services will be removed at driver’s expense. All vehicles parked or driven on the premises are done so entirely at driver’s risk. The Hotel Proprietors and Management accept no responsibility for any loss or damage to the contents of vehicles. Reserved parking spaces for disabled people are available.
Picnic Baskets
Sandwiches, packed lunches and other snacks can be arranged through In-Room Dining, dial 5450.
Room Service
Please refer to "In Room Dining".
Reduce, Reuse, Recycle
Committed to reducing single-use plastics, we are certified by “Keep our Sand and Sea Plastic Free” Organistation. We have a adopted a paperless communication system and we have recycling bins for plastics, metals, paper, glass, batteries, toners, and cooking oil. Recycling bins can be found around the hotel.
Restaurants
To reserve a table in our restaurants please contact Guest Services or the Hotel Operator, dial 5473 or 0. Please also refer to the "Restaurants" section.
Reservations
For assistance with booking your accommodation for your next visit, dial 5090. Alternatively, please email annabelle@thanoshotels.com. We would be delighted to welcome you back again.
Safety Deposits
Refer to "Your Valuables" section at the start of this directory.
Sailing Cruises
Enjoy full day or sunset cruises in a sailing boat or catamaran. Contact our Guest Services, dial 5473.
Sauna
Our Sauna is located at Ouranos Wellbeing Spa. Contact the spa directly for reservations on 5404.
Secretarial Services
Full services can be provided including multilingual secretaries and translation services. Please contact Guest Services 5473.
Security
Closed circuit television and plain clothes security patrols are in place. In case you have any concerns, please ask for the Duty Manager, dial 0.
Sewing & Mending Services
For emergency repairs a sewing kit can be delivered in your room upon request. For mending and other repairs please contact Housekeeping on 5442.
Shaving outlet
The shaver outlet is located in the bathroom on the side of the washbasin cabinet or on the wall (10/120 volts, AC 50 cycle)
Sightseeing
Some of the most visited sites:
• The Mosaics of Paphos, near Paphos harbour, dating from the 3rd to the 5th century AD.
• Church of Chryseleousa, Emba Village, dating back to the 12th century.
• Chrysorroyiatissa Monastery, Panayia Village, founded in the12th century.
• Ayios Neophytos Monastery, 9km north of Paphos, foundedat the end of the 12th century.
• Akamas Forest and the Baths of Aphrodite, on the northwestern peninsula of Cyprus.
• Kourion and Kolossi Castle, 16km to the west of Limassol.…and much more.
Information on tours and suggested excursions can be obtained by Guest Services - dial 762. We kindly request you to dress modestly when visiting monasteries, churches, and other religious sites.
Both men and women are asked to wear clothes covering their shoulders and to the knee.
When you visit protected nature areas, and sites of historic, archaeological, cultural and spiritual significance, you can support them by paying entrance fees and by donations to restoration projects.
Please avoid littering in these or in any areas.
Spa
Named after the Greek god of the sky and the heavens, Ouranos Wellbeing Spa is a rooftop retreat of heightened tranquility. Here, awe-inspiring sea views are just the start of the ‘Head in the Clouds’ experience…
For additional information please visit https://www.annabelle.com.cy/wellness/overview
Sunbeds
Sunbeds are available on a “first come, first served” basis starting from 08:00. As a courtesy to fellow guests, any sunbed left unoccupied for more than 60 minutes will have its items removed and stored. During lunch time this regulation will be extended to one and a half hours for your convenience while dining.
Swimming Pools
All our pools are open: outdoor pools from 08:00 to 17:30, and indoor pools from 08:00 to 20:00. The half-Olympic size fresh water pool and the second pool which is a free-form swimming pool with cascading waterfalls, a swim-in Grotto, whirlpool and swim up bar. An indoor pool is available at Ouranos Wellbeing Spa open from 08:00 - 20:00. The pools are treated after closing time and therefore in your own interest you are advised not to swim after that time. For safety reasons please refrain from using inflatable items, flippers, snorkel masks or balls in the swimming pool. Guests are advised not to take food and drinks from outside to consume at the pool area and also not to take any valuables to the pool area. Children under the age of 16 must always be supervised by an adult. The Management accepts no responsibility or liability for any accidents, injury to persons or damage to property while using the facility of the swimming pool and surrounding area.
Swimming Pool Etiquette
Towels and refreshments are available from the pool attendants at the swimming pool. Please return your towels when you decide to leave the pool and sign accordingly. For the comfort of other hotel guests, no floatable devices or ball games are allowed in the pool. We appreciate your support in not bringing food and beverages to the pool area as we are a licensed catering hotel. Children under the age of 16 must always be under the supervision of an adult.
Taxis
To order a taxi at any time, please contact Reception, dial 0.
Television
Please refer to the list located next to the television, for all channel information.
Tennis Court
A floodlit outdoor tennis court and equipment is available. Please call Guest Services to make reservations. Please note that there is an extra charge for floodlighting. Coaching with a tennis professional may also be arranged, dial 5473 (charges apply).
Toiletry Amenities
Housekeeping provides the bathroom toiletries in your room. If you require any replenishments, please dial 5442.
Vegetarian Dishes & Dietary Requirements
Vegetarian dishes are available on all menus and we offer special vegetarian menus for functions. If you have any special dietary requirements or allergies, and wish to arrange a consultation with the chef, dial 0.
Visitors
In the interest of other hotel guests, non-residents are not permitted to use the swimming facilities or visit any guest room without registering at the front desk.
Wake-up Calls
Please arrange with Reception, dial 0.
Water
A bottled of mineral water is offered complimentary by the hotel on your arrival.
Watersports
Enjoy all kinds of water-sports located right on our beach. From paragliding to water-skiing lessons, jet bikes, speed boats, diving, banana boats and a lot more.
Disclaimer: The Watersports and Diving Centres are owned and managed by third parties, independent of the Hotel. All services offered by the Diving Centre, are without any assumption of liability or any involvement of any nature whatsoever by the Hotel.
Weddings
For all inquiries regarding holding your wedding at Annabelle, please contact our Wedding Coordinator on 5432